Customer Satisfaction is Our Top Priority:

At Cloud12, we are committed to ensuring your complete satisfaction with every purchase. This includes delivering your order safely and securely.

Estimated Shipping Times:

We aim to get your Cloud12 items to you as quickly as possible. Below are the estimated delivery times based on your location:

• Domestic Orders (India):

• Standard Delivery: 7-10 Business Days
• Expedited Delivery: 3-5 Business Days

Important Information:

• These delivery timeframes are estimates and may be affected by factors beyond our control, including order processing times, peak seasons, and shipping carrier delays.
• A tracking number will be provided once your order has been dispatched so you can monitor its journey.
• For more accurate delivery estimates, please enter your shipping address during checkout.

Damaged or Tampered Shipments:

We recommend inspecting your shipment immediately upon arrival. If your order is damaged or appears to have been tampered with during shipping, please contact us within 3-5 days of receiving your package at contact@cloud12.co.in.

How to Help Us Resolve the Issue:

To ensure a swift resolution, kindly include a detailed description of the damage and attach any relevant photos in your email.